Crescent Jewelers is happy to provide the following services to our amazing customers:
Jewelry & Watch Repair
Crescent Jewelers’ jewelry & watch repair counters provide full service jewelry and watch repair from professional goldsmiths and watchmakers. Nearly all of the work is performed in our in-store workshop by trained professionals.
For jewelry repairs, our goldsmiths are prepared to assist you with any of the following services:
- Repair work to sterling silver, gold, and platinum
- Jewelry sizing of rings, bracelets, and necklaces
- Fine jewelry restoration
- Stone setting
- Jewelry soldering
- Jewelry cleaning
- Polishing & re-finishing
- Pearl stringing
For watch repairs, our watchmakers are prepared to assist you with any of the following services:
- Battery replacement
- Watch fitting and sizing
- Watch strap replacement
- Onsite watch repair
- Watch factory repairs
Appraisals are provided for jewelry recently purchased at Crescent Jewelers upon request, free of charge. Updated appraisals for Crescent Jewelers’ jewelry is provided upon request, also free of charge.
For jewelry not purchased at Crescent Jewelers, our expert appraisers are ready to assist you with all of your appraisal needs, for a fee starting at $80. Updated appraisals on jewelry not purchased at Crescent Jewelers are available for a discounted rate.
For more information, please contact one of our expert appraisers at (608) 784-9275.
Crescent Jewelers’ insurance replacement department has a relationship with most insurance companies and can assist you with all your jewelry replacement needs.
We work directly with you and the insurance company to ensure the process is done smooth and hassle free. The loss of a cherished piece of jewelry can be a traumatic experience, and the decision and process to replace it can be unclear without assistance.
For questions and more information about insurance replacement, please contact us at (608) 784-9275.
Engraving at Crescent Jewelers
Crescent Jewelers offers a variety of engraving options to make your jewelry more personal by inscribing a date or special message on the piece.
Crescent Jewelers Gift Certificates
A gift certificate to Crescent Jewelers is perfect for any occasion. Beautifully gift wrapped and easy to purchase, gift certificates are available in any denomination and can be redeemed at any time with no expiration date.
Please contact us at (608) 784-9275 to purchase a gift certificate.
Financing with Crescent Jewelers
Crescent Jewelers has several convenient financing options to meet your needs.
Crescent Jewelers In-Store Financing
Crescent Jewelers offers quick and easy financing plans at low interest rates in the store. For qualified applicants, because Crescent Jewelers administers the programs and keeps your accounts in-house, we offer:
- Flexible payment options
- Low down payment
- Low monthly payments
- All interest refunded if account is paid-off in 90 days
The application is easy to fill out and approval responses are within 30 minutes.
Interest Free Short-Term Layaway Plan
Crescent Jewelers offers an interest free layaway plan that requires only a 20% deposit with small monthly payments. As long as payments are made on the account, you can leave an item on layaway at Crescent Jewelers for up to one year.
Crescent Jewelers accepts American Express, Visa, MasterCard, Discover, and short-term layaways.
Crescent Jewelers Returns & Layaways
Refund / Return Policy
Crescent Jewelers accepts merchandise for refund within 30 days of purchase for most items, with a few exceptions.
Crescent Jewelers will give store credit for jewelry (excluding watches) returned within 90 days of purchase, with a few exceptions. After 90 days of purchase, all sales are final.
Merchandise returned for refund or store credit must be returned with a valid store receipt and original jewelry appraisal, if any. Also, merchandise returned for refund or store credit must be returned unworn, without wear or damage and in its original packaging. The cost of any alterations to merchandise returned for refund will be deducted from the refunded amount.
No refunds will be given on special orders or special creations and alterations, however, a store credit may be issued at the sales manager’s discretion.
Refunds on merchandise in layaway will be given within 30 days of the deposit date. After 30 days, no refund will be given, however, a store credit can be issued for all money paid on current layaways (less cost of any alterations).
No refunds will be given on special orders or creation to order pieces, however, a store credit may be issued at the sales manager’s discretion.
Crescent Jewelers’ Guarantee
For over 95 years, Crescent Jewelers has been providing some of the most extraordinary jewelry creations with a tradition of integrity and trust that few others can match anywhere in the world. To assure your purchase is risk-free, Crescent Jewelers proudly offers the following:
Grade / Carat Weight Guarantee
For all diamond jewelery purchases Crescent Jewelers guarantees, in writing on the sales receipt and Crescent Jewelers jewelry appraisal, the:
- Diamond’s carat weight
- Diamond’s color
- Diamond’s clarity
Each diamond is carefully examined and graded by expert diamondologists, either our own staff or by a third-party rating agency like the Gemological Institute of America (GIA), according to the highest standards using the GIA grading system.
When you purchase a diamond ring or solitaire diamond pendant from Crescent Jewelers, you may trade in the diamond (center stone in a ring) in undamaged condition at any time and receive the original diamond price towards a new diamond with a larger purchase price.
Lifetime Craftsmanship Guarantee on Diamond Bridal Jewelry
Crescent Jewelers guarantees our diamond bridal jewelry is free from defects in materials or craftsmanship for the life of the jewelry.
To prevent loss of stones from normal wear, we recommend we inspect, clean, and polish your jewelry free of charge. Provided we have inspected your diamond bridal jewelry purchased from Crescent Jewelers within the past 6 months, if a stone is lost from normal wear or inherent defects in material or workmanship, we will replace the stone at no charge.
Crescent Jewelers recommends adding your diamond bridal jewelry to your renters or homeowners insurance in the case that a stone or stones are lost due to accidents, mishandling, or normal wear.